Software as a service.
Because the SOP is just the beginning.
A business-critical, high-availability production IT environment tolerates absolutely no planned or unplanned downtime in its server racks and networks. Our fully German-speaking, in-house support team works side by side with the core engineering team – responsive on the phone, highly personalised in finding solutions, and expert in network protocols.
_A direct, personal line of communication with experts
At tetys, our Service & Support Philosophy is based on a deep-seated technological conviction that we should do away with artificial, unproductive call-centre barriers and the tedious back-and-forth of ticket systems between you and the actual, immediate solution at the code level.
Secure remote expertise in a matter of seconds
In compliance with strict data protection requirements (VPN/certificate-based), we connect directly to your critical control centres on the local factory network using the most secure remote access protocols and analyse error chains directly within the server’s log stream.
Consistent knowledge retention without losing tickets
Your permanently assigned, long-standing and dedicated consultants and support leads have been familiar with your specific environment and the unique characteristics of your machines right from the very first kick-off meeting. This drastically reduces the time spent on unnecessary explanations (‘Which module did you have again?’) and saves everyone a lot of hassle.
Regular software updates – not compulsory
To ensure you always have the latest version, we release updates for our software suite five times a year. These updates are not compulsory. However, they offer significant benefits and help to enhance the software’s functionality and security.