MES escalation
AI-generated image
AI-generated image
_The smart alarm. Pinpoint sources of error immediately.
A plant shutdown is costly; an unnoticed shutdown is disastrous. With the MES escalation module from tetys companion, you can prevent communication breakdowns and route faults directly to the relevant specialist staff.
_The smart alarm. Pinpoint sources of error immediately.
A plant shutdown is costly; an unnoticed shutdown is disastrous. With the MES escalation module from tetys companion, you can prevent communication breakdowns and route faults directly to the relevant specialist staff.
_Eliminate weaknesses in the flow of information
If a key component on the production line fails, the reporting chain often reacts in an extremely rigid manner. The operator has to leave the production line, go to the maintenance office and open a ticket. If the maintenance technician isn’t at their desk, valuable minutes are lost. Value creation is lost amid the loud noise of the machinery, whilst the clock is ticking for set-up procedures and repairs.
AI-generated image
AI-generated image
_Eliminate weaknesses in the flow of information
If a key component on the production line fails, the reporting chain often reacts in an extremely rigid manner. The operator has to leave the production line, go to the maintenance office and open a ticket. If the maintenance technician isn’t at their desk, valuable minutes are lost. Value creation is lost amid the loud noise of the machinery, whilst the clock is ticking for set-up procedures and repairs.
_Automatic routing to the problem-solver
MES escalation is the digital nervous system of your factory. As soon as a predefined fault – e.g. material breakage, a tool reaching the end of its service life, and much more – occurs, the system triggers automated alert workflows.
Multi-device alerting
Alerts reach specialist staff exactly where they are. Via smartwatches, pagers (DECT), emails or industrial tablets – directly, reliably and with a clear audit trail.
Cascading escalations
The escalation model is secured at multiple levels: if the ‘Level 1’ technician does not respond within the specified SLA time (e.g. 10 minutes), the system automatically escalates the issue to the shift manager or maintenance manager.
Skill-based allocation
An electrical fault is referred to the electrician; a quality tolerance deviation (SPC) immediately alerts the quality management officer. This isn’t spam, but a precise way of addressing the problem.
Inside the Code
Always up to date
Define the communication channels for your production status according to your requirements and keep yourself and your staff up to date at all times with MES escalation. Using an if-then architecture, you decide who is notified, when, and in what form for each event—so that you never miss a thing, no matter where you are.
Inside the Code
Always up to date
Define the communication channels for your production status according to your requirements and keep yourself and your staff up to date at all times with MES escalation. Using an if-then architecture, you decide who is notified, when, and in what form for each event—so that you never miss a thing, no matter where you are.
_Respond in seconds, not hours
Keep downtime and response times (MTTR) to a minimum.
